© 2023 All rights reserved donacefoods
Privacy Policy
This privacy policy explains how Donace Foods (“we”, “us”, “our”) collects,
uses, and protects your personal data when you visit our website
https://www.donacefoods.com or use our mobile app (collectively, the
“platform”). Please read this policy carefully before using the platform or
providing us with any personal data.
By using the platform, you agree to the collection and use of your personal
data in accordance with this policy. If you do not agree with this policy, you
must not use the platform or provide us with any personal data.
We may update this policy from time to time to reflect changes in our
practices or the law. We will notify you of any material changes by posting a
notice on the platform or by email. Your continued use of the platform after
such notice constitutes your acceptance of the updated policy.
What personal data do we collect?
Personal data is any information that can be used to identify you as an
individual, either directly or indirectly. We collect the following types of
personal data from you:
- Identity data: such as your name, username, password, date of birth, gender, and social media account details.
- Contact data: such as your email address, phone number, and delivery address.
- Transaction data: such as your order details, payment method, billing address, and invoice details.
- Financial data: such as your credit card, debit card, or PayPal details. We do not store or have access to your financial data, as we use a third-party payment service provider to process your payments.
- Technical data: such as your IP address, browser type, device type, operating system, and other information about your use of the platform.
- Usage data: such as your browsing history, search queries, preferences, feedback, reviews, and other interactions with the platform.
- Marketing data: such as your email preferences, opt-in or opt-out choices, and responses to surveys, promotions, or offers.
We collect your personal data when you:
- Register for an account on the platform
- Place an order or make a purchase on the platform
- Contact us by email, phone, or live chat
- Connect to the platform through your social media account
- Subscribe to our newsletter or marketing communications
- Participate in our surveys, promotions, or offers
- Use cookies or other tracking technologies on the platform
We may also receive your personal data from third parties, such as:
- Our payment service provider, who provides us with your transaction and financial data
- Our delivery partners, who provide us with your delivery status and tracking data
- Our social media platforms, who provide us with your identity and contact data when you connect to the platform through your social media account
- Our analytics and advertising partners, who provide us with your technical and usage data
How do we use your personal data?
We use your personal data for the following purposes:
- To provide you with the products and services you request, such as processing your orders, delivering your products, and responding to your queries
- To provide you with the products and services you request, such as processing your orders, delivering your products, and responding to your queries
- To communicate with you about your orders, purchases, payments, and deliveries
- To send you marketing communications, such as newsletters, offers, promotions, and surveys, if you have consented to receive them
- To personalise your experience on the platform, such as displaying relevant products, content, and ads, and remembering your preferences and settings
- To improve the platform and our products and services, such as analysing your feedback, reviews, and usage data, and testing new features and functionalities
- To protect the platform and our business, such as preventing fraud, misuse, or illegal activity, and enforcing our terms and conditions
- To comply with our legal obligations, such as tax, accounting, or reporting requirements
We will only use your personal data for the purposes for which we collected
it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal
data for an unrelated purpose, we will notify you and explain the legal basis
for doing so.
We will only use your personal data with your consent, or where it is necessary for:
- The performance of a contract with you or to take steps at your request before entering into a contract
- The compliance with a legal or regulatory obligation
- The protection of your vital interests or those of another person
- The performance of a task carried out in the public interest
- The legitimate interests of us or a third party, except where such interests are overridden by your interests or rights
How do we share your personal data?
We may share your personal data with the following parties for the purposes described above:
- Our payment service provider, who processes your payments and refunds
- Our delivery partners, who deliver your products and provide you with tracking information
- Our social media platforms, who enable you to connect to the platform through your social media account
- Our analytics and advertising partners, who help us measure and improve the platform and our marketing campaigns
- Our service providers, who provide us with IT, software, hosting, security, and other support services
- Our professional advisers, who provide us with legal, accounting, tax, or other consulting services
- Our regulators, authorities, or courts, who require us to disclose your personal data by law or in response to a valid request
- Our successors, assignees, or transferees, who may acquire or merge with our business or assets
We require all third parties to respect the security and privacy of your
personal data and to treat it in accordance with the law. We only allow them
to process your personal data for specified purposes and in accordance
with our instructions.
We do not sell, rent, or trade your personal data with any other parties for
their own purposes.
How do we protect your personal data?
We are committed to protecting your personal data from unauthorised
access, use, disclosure, alteration, or destruction. We have implemented
appropriate technical and organisational measures to ensure a level of
security appropriate to the risk, such as:
- Encrypting your data in transit and at rest
- Using secure servers and firewalls
- Limiting access to your data to authorised personnel only
- Training our staff on data protection and security
- Monitoring and testing our systems and processes regularly
However, no method of transmission or storage is completely secure, and
we cannot guarantee the absolute security of your personal data. You are
responsible for keeping your password and account details confidential and
for notifying us immediately if you suspect any unauthorised access or use
of your account.
How do we protect your personal data?
We will only keep your personal data for as long as necessary to fulfil the
purposes for which we collected it, including for the purposes of satisfying
any legal, accounting, or reporting requirements.
To determine the appropriate retention period for your personal data, we
consider the amount, nature, and sensitivity of the data, the potential risk of
harm from unauthorised use or disclosure of the data, the purposes for
which we process the data and whether we can achieve those purposes
through other means, and the applicable legal or regulatory requirements.
We may anonymise or aggregate your personal data so that it can no
longer be associated with you, in which case we may use this information
indefinitely without further notice to you.
What are your rights?
You have the following rights in relation to your personal data, subject to
certain exceptions and limitations:
- The right to access your personal data and obtain a copy of it
- The right to rectify your personal data if it is inaccurate or incomplete
- The right to erase your personal data if it is no longer necessary or if you withdraw your consent
- The right to restrict the processing of your personal data if you contest its accuracy or legality or if you need it for a legal claim
- The right to object to the processing of your personal data if it is based on our legitimate interests or for direct marketing purposes
- The right to data portability, which allows you to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller
- The right to withdraw your consent at any time, without affecting the lawfulness of the processing based on your consent before its withdrawal
- The right to lodge a complaint with the supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK
If you wish to exercise any of these rights, please contact us by email at
[email protected] or by phone at 0800-123-4567. We may ask
you to provide proof of your identity and additional information to verify and
fulfil your request.
How do we use cookies and other tracking technologies?
Cookies are small text files that are stored on your browser or device when
you visit a website or use an app. They are used to remember your
preferences, enhance your experience, and provide you with relevant
content and ads.
We use the following types of cookies on the platform:
- Strictly necessary cookies, which are essential for the operation and security of the platform and cannot be switched off
- Functional cookies, which enable the platform to provide you with enhanced features and personalisation, such as remembering your settings and preferences
- Performance cookies, which collect information about how you use the platform, such as which pages you visit and how long you stay, to help us improve the platform and our services
- Targeting cookies, which track your browsing activity across the web and deliver you relevant content and ads based on your interests and preferences
You can manage your cookie preferences by clicking on the “Cookie
Settings” link at the bottom of the platform. You can also change your
browser settings to block or delete cookies, but this may affect the
functionality and performance of the platform.
We may also use other tracking technologies, such as