Return Policy

We hope you love your purchase from Donace Foods, but if for any reason you are not completely satisfied, we are here to help.

Returns

You can return any product that is unused, unopened, and in its original packaging within 14 days of delivery for a full refund or exchange. To be eligible for a return, you must provide proof of purchase, such as your order confirmation email or invoice.

Some products are not eligible for returns, such as perishable or custom- made items. These products are clearly marked as non-returnable on the product page and at checkout.

To initiate a return, please contact us by email at [email protected] We will provide you with instructions on how to send the product back to us.

Refunds

Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund. If your refund is approved, we will process it to your original method of payment within 10 working days. You will receive a confirmation email when your refund is processed.

Exchanges

If you wish to exchange a product for a different size, colour, or variant, please contact us by email at [email protected] We will check the availability of the product you want and provide you with an exchange authorization number and instructions on how to send the product back to us.

You can exchange any product that is unused, unopened, and in its original packaging within 14 days of delivery. You must provide proof of purchase, such as your order confirmation email or invoice.

Some products are not eligible for exchanges, such as perishable or custom-made items. These products are clearly marked as non- exchangeable on the product page and at checkout.

Shipping

You are responsible for the shipping costs of returning or exchanging your product. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund amount.

We recommend that you use a trackable and insured shipping service to return or exchange your product, as we are not liable for any lost or damaged packages.

Questions

If you have any questions about our return policy, please contact us by email at [email protected]. We are happy to assist you.