Shipping Policy

Thank you for choosing Donace Foods, the home of Nigerian cuisine. We are committed to delivering your order in a timely and safe manner. Please read our shipping policy carefully before placing your order.

Shipping Options and Costs

We offer the following shipping options for domestic and international orders:

United Kingdom

Letters	1st Class from £1.25 1st Class Signed For from £2.75	2nd Class from 75p 2nd Class Signed For from £2.25
Parcels	1st Class from £3.69 Tracked 24 from £3.99	2nd Class from £2.99 Tracked 48 from £3.29

International

Letters	International Standard from £2.20 International Tracked & Signed from £7.40	International Tracked from £7.20
Parcels	International Standard from £5.15 International Tracked & Signed from £9.55	International Tracked from £8.00

We also offer free standard delivery for domestic orders over £50 and international orders over £100.

Order Processing Time

We process and ship orders from Monday to Friday, excluding weekends and public holidays. Orders received before 12pm will be processed and dispatched on the same day. Orders received after 12pm will be processed and dispatched on the next working day.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your order online. You can also track your order status on our website by logging into your account and clicking on “My Orders”.

Customs and Taxes

For international orders, you may be subject to customs duties, taxes, and fees that are not included in the total price at checkout. These charges are determined by the destination country and are your responsibility to pay. We are not responsible for any delays or charges caused by customs clearance.

Delivery Issues

If you have any issues with your delivery, such as missing, damaged, or incorrect items, please contact us within 24 hours of receiving your order. We will do our best to resolve the issue as soon as possible. You may be required to provide proof of the issue, such as photos or receipts.

Returns and Refunds

We want you to be happy with your purchase from Donace Foods. If you are not satisfied with your order, you can return it to us within 14 days of delivery for a refund or exchange, subject to our return and refund policy. Please note that some products are not eligible for returns or refunds, such as perishable or custom-made items. Please refer to our return and refund policy for more details.

Shipping Policy

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