Privacy Policy

This privacy policy explains how Donace Foods (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website or use our mobile app (collectively, the “platform”). Please read this policy carefully before using the platform or providing us with any personal data.
By using the platform, you agree to the collection and use of your personal data in accordance with this policy. If you do not agree with this policy, you must not use the platform or provide us with any personal data.
We may update this policy from time to time to reflect changes in our practices or the law. We will notify you of any material changes by posting a notice on the platform or by email. Your continued use of the platform after such notice constitutes your acceptance of the updated policy.

What personal data do we collect?

Personal data is any information that can be used to identify you as an individual, either directly or indirectly. We collect the following types of personal data from you:

We collect your personal data when you:

We may also receive your personal data from third parties, such as:

How do we use your personal data?

We use your personal data for the following purposes:

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis for doing so.

We will only use your personal data with your consent, or where it is necessary for:

How do we share your personal data?

We may share your personal data with the following parties for the purposes described above:

We require all third parties to respect the security and privacy of your personal data and to treat it in accordance with the law. We only allow them to process your personal data for specified purposes and in accordance with our instructions.
We do not sell, rent, or trade your personal data with any other parties for their own purposes.

How do we protect your personal data?

We are committed to protecting your personal data from unauthorised access, use, disclosure, alteration, or destruction. We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, such as:
However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal data. You are responsible for keeping your password and account details confidential and for notifying us immediately if you suspect any unauthorised access or use of your account.

How do we protect your personal data?

We will only keep your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure of the data, the purposes for which we process the data and whether we can achieve those purposes through other means, and the applicable legal or regulatory requirements.
We may anonymise or aggregate your personal data so that it can no longer be associated with you, in which case we may use this information indefinitely without further notice to you.

What are your rights?

You have the following rights in relation to your personal data, subject to certain exceptions and limitations:
If you wish to exercise any of these rights, please contact us by email at [email protected] or by phone at 0800-123-4567. We may ask you to provide proof of your identity and additional information to verify and fulfil your request.

How do we use cookies and other tracking technologies?

Cookies are small text files that are stored on your browser or device when you visit a website or use an app. They are used to remember your preferences, enhance your experience, and provide you with relevant content and ads.
We use the following types of cookies on the platform:
You can manage your cookie preferences by clicking on the “Cookie Settings” link at the bottom of the platform. You can also change your browser settings to block or delete cookies, but this may affect the functionality and performance of the platform.
We may also use other tracking technologies, such as

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